Help desk
24/7 multichannel support by phone, chat and email, with guaranteed response times.
New service · IT Workplace
Your IT department, frictionless and with no surprises
We take care of everything your employees need to work: their devices, their access, their software and their technical support. We act as your company's IT department, with the efficiency, automation and expertise of a specialized team.
What it is
Everything your employees need to work, handled by one team
IT Workplace Service takes care of your employees' devices, access, software and technical support. We are your IT department, with specialized processes, tools and people, so your team can focus on their work instead of technology.
We don't wait for things to break.
We detectWe preventWe resolve
DevicesComputers and devices ready and up to date.
AccessAccounts and permissions under control.
SoftwareApplications installed, licensed and updated.
SupportFast help whenever it is needed.
Problems we solve
Sound familiar?
These situations cost your company productive hours every month. We eliminate them at the root.
- Employees losing hours waiting for technical support.
- Devices without updates or security patches.
- Repetitive tickets overwhelming your IT team.
- No control over the device lifecycle.
- Uncertainty about the real state of your workplace infrastructure.
IT Workplace Service solves every one of them.
Included services
A complete, end-to-end service
Everything your operation needs so nobody stops working because of a technical problem.
Remote and on-site support
We solve most cases remotely and send technicians when the problem requires someone on site.
Device management
Installation, configuration, updates, security patches and device lifecycle control.
IMAC services
Installs, moves, adds and changes of equipment, including device recovery when employees leave.
Virtual desktops (VDI)
Secure access to company resources from any device and location.
AI-powered proactive support
Smart monitoring that detects and fixes problems before the employee notices them.
Support model
Reactive + proactive: so nothing stops
We combine two complementary approaches.
Reactive
When something fails, we respond fast through clear channels.
- Phone, chat and email
- Guaranteed response times
- Follow-up on every case
Proactive
With monitoring and artificial intelligence we anticipate failures and fix them before they affect productivity.
- Continuous device monitoring
- Alerts and automatic remediation
- Patches and updates always current
The result
Fewer ticketsFewer interruptionsMore productive time
Why choose us
Benefits for your company and your team
Fewer interruptions
We fix issues before the user reports them.
Scalability
We grow with you, without you having to build an in-house IT department.
Security
Patches, updates and access control always up to date.
Visibility
Clear reports on the status of your devices and the service.
Employee experience
Fast, human, frictionless support.
How we work
A 4-step process
We start fast and improve every month.
- 1
Assessment
We evaluate your current environment, devices, users and needs.
- 2
Implementation
We set up tools, support channels and monitoring.
- 3
Operation
We support, monitor and resolve continuously.
- 4
Continuous improvement
We measure, report and optimize the service month after month.
Ready for your team to work without friction?
Tell us how many employees and devices you have, and we will propose a plan tailored to you.
Open a case