Support center
We are here to help
Open a case, check its status or find answers to common questions.
Client support center
Need support? Open your case here
Log your request in our ticket management tool. Every case gets a number, a priority and follow-up until it is closed.
- 1Sign inAccess the portal with your client username.
- 2DescribeTell us what is happening and attach screenshots if you have them.
- 3TrackGet your case number and follow its progress online.
Open a caseDon't have a username yet? Write to us and we'll create one for you. WhatsApp · contacto@onspit.com
How do I report a problem or request?
Use the "Open a case" button on this page. You'll access our ticket tool, describe the situation and get a number to track it.
How quickly do you respond?
We reply to messages within one business day. If you have a support contract, response times are defined in your service level agreement.
What is GLPI and how does it help my company?
It is an open-source help desk and IT inventory tool. It centralizes your users' requests and shows the status of your equipment and licenses.
Do I own the software you build?
Yes. The code, data and documentation belong to your company from day one.
Can you support a system I already have?
Yes. We review it first and tell you clearly what we can take on and under what conditions.
Have a technology need?
Tell us what you need and we'll reply with a clear proposal.