Integrity and honesty
We act with integrity, honor our agreements and never offer or accept improper benefits.
About us
Technology with purpose, ethics and transparency
Get to know who we are, the principles that guide us, our legal framework and our commitment to transparency.
Who we are
A close-knit technology team that speaks plainly and delivers
Onspit is a Colombian technology company based in Bogotá. We build custom software, implement IT service management tools such as GLPI and support our clients' technology operations with specialized support.
We work with large organizations and SMBs under one principle: technology should make people's work simpler. That is why we combine technical expertise, well-organized processes and direct, transparent communication.
Our values
ClosenessWe speak plainly and respond on time.
IntegrityWe act honestly and keep our promises.
ExcellenceWe do things right the first time.
InnovationWe always look for a simpler, more efficient way.
Code of ethics and conduct
Principles that guide every decision
This code shapes how we work with clients, partners, suppliers and team members. It reflects our purpose: turning technological complexity into peace of mind and growth.
Confidentiality
We protect our clients' information and use it only to deliver the contracted service.
Information security
We apply cybersecurity best practices and the principle of least privilege to every access.
Transparency
We clearly communicate scope, costs, risks and timelines, and we report incidents without hiding them.
Respect and inclusion
We treat everyone with dignity and reject discrimination and harassment in any form.
Quality and continuous improvement
We deliver tested, documented solutions and learn from every project.
Conflicts of interest
We disclose and manage any situation that could affect our objectivity.
Intellectual property
We respect software licenses and copyright. The code we build for a client belongs to them as agreed.
Responsible use of technology
We use technology, including artificial intelligence, ethically, securely and for the benefit of people.
Ethics hotline
Report a concern
Aware of conduct that goes against this code? Report it confidentially. We review every case and never retaliate against anyone who reports in good faith.
Legal framework
Onspit's rights and duties
Our relationships with clients, users and partners are governed by signed contracts and current Colombian law.
Onspit's rights
- To receive timely payment for services under the agreed terms.
- To receive from the client the information, access and cooperation needed to deliver the service.
- To retain ownership of its pre-existing tools, methodologies and components.
- To protect its brand, reputation and confidential information.
- To suspend or terminate a service in case of breach, as provided in the contract.
- To be treated with respect by clients, users and partners.
Onspit's duties
- To deliver services with quality and timeliness, as agreed and in line with service level agreements.
- To keep clients' information confidential.
- To process personal data in accordance with Law 1581 of 2012 and its regulations.
- To hand over to the client the code, data and documentation that belong to them.
- To promptly report risks, security incidents and relevant changes.
- To handle requests, complaints, claims, suggestions and reports within the established timeframes.
- To invoice clearly and meet its tax, labor and commercial obligations.
- To respect software licenses and third-party intellectual property rights.
Reference regulations (Colombia)
Law 1581 of 2012Personal data protection (habeas data).
Decree 1074 of 2015Regulates personal data processing (incorporates Decree 1377 of 2013).
Law 1480 of 2011Consumer Protection Statute.
Law 527 of 1999E-commerce, data messages and digital signatures.
Law 1273 of 2009Protection of information and data (computer crimes).
Law 23 of 1982Copyright, including software.
Law 1755 of 2015Fundamental right of petition.
Law 1712 of 2014Transparency and access to public information (reference).
This information is for reference only. The specific rights and obligations of each service are set out in the corresponding contract.
Transparency
Clear, open information
We believe in relationships built on trust. Here you can see how to access information, how we serve you and how we protect your data and systems.
Access to information
We openly publish information about our services, support channels and policies. You can request additional information about your relationship with Onspit at any time.
Available information
- Services, solutions and engagement models
- Support channels and hours
- Code of ethics and conduct
- Rights of personal data subjects
- Cybersecurity commitments
Response times
- General requests15 business days
- Requests for documents and information10 business days
- Inquiries30 business days
- Personal data inquiries10 business days
- Personal data claims15 business days
Customer and public service
Anyone, client or not, can contact us to submit requests, complaints, claims, suggestions or reports (PQRSD).
PRequestQComplaintRClaimSSuggestionDReport
- 1SubmitWrite to us by email, the contact form or WhatsApp.
- 2We confirmWe confirm that we have received your request.
- 3We work on itWe review your case and keep you informed.
- 4We respondWe give you a complete answer within the timeframes.
contacto@onspit.com
(+57) 311 336 7024
WhatsApp
Monday to Friday, 8:00 a.m. to 6:00 p.m. (Colombia time)
Submit a request
Cybersecurity
Security is part of every solution we deliver and of the way we operate.
Encrypted connectionsOur websites and portals run over HTTPS.
Controlled accessEncrypted passwords, lockout after failed attempts and automatic sign-out on inactivity.
BackupsRegular, verified backups of critical information.
Least privilegeEach person accesses only what they need for their work.
UpdatesWe keep systems and components up to date to reduce vulnerabilities.
Incident managementWe detect, contain and report incidents promptly.
Found a vulnerability?
Report it responsibly to our email. Please don't disclose it publicly while we fix it; we'll keep you informed.
support@onspit.comProtect yourself from fraud
- Onspit will never ask for your password by email, chat or phone.
- Check that the website address is the official one before entering your details.
- Be wary of urgent messages with unexpected links or attachments.
- If in doubt, contact us through our official channels.
Personal data protection
We process your personal data in accordance with Colombian Law 1581 of 2012. As a data subject, you have the right to:
- Know, update and correct your data.
- Request proof of the authorization you granted.
- Be informed about how your data is used.
- Revoke your authorization or request deletion of your data.
- Access your personal data free of charge.
- File complaints with the Superintendence of Industry and Commerce (SIC).
To exercise your rights, write to us at contacto@onspit.com
Have a technology need?
Tell us what you need and we'll reply with a clear proposal.
Open a case